In order to make a claim (or report a circumstance which may lead to a claim) please download and complete this Claim Notification Form.
Once completed you can send it to CoverFirst by Fax or Email:
Take all reasonable precautions to prevent any further loss or damage to your property.
Report any thefts, attempted thefts, malicious damage to the police as soon as possible.
Once you have spoken to the claims department complete a claim form and send through either by fax, email or post to the claims department. With each claim form you need to attach (where applicable):
Once the above is received we will assess and notify you if we require a loss adjustor to inspect the damage. Please keep all damaged goods available for inspection until we further notify you.
The length of time the claim takes to settle depends on how straight forward the circumstances. Your claims handler should be able to give you an approximate timeline.
Do not admit liability for any incident either verbally or in writing.
Take all reasonable steps following an incident to protect the person or property from further injury.
Complete an incident report form as soon as possible after the incident in order to note exactly what happened.
Take photographs of the incident location/ item if possible to do so.
Forward any third party correspondence including letters from solicitors, statements of claim, letters of demand immediately to our claims department in addition to your completed claim form and any further documentation relating to the alleged incident.
Should any third party or their insurance company call or contact you directly, please avoid entering into any conversation with them regarding the alleged incident and refer them to contact us instead.
We will advise if a loss adjuster is to be appointed therefore please keep any products, goods or equipment relating to the alleged incident available for inspection. Please note that while due care has been considered in preparing this information, it should not be construed as legal advice.