CoverFirst allows you to buy, administer and renew your insurance policy online - no phone calls are necessary to manage your policy, just log onto www.coverfirst.com.au at a time to suit you.
All your insurance policy requirements can be managed on-line at your convenience through the coverfirst website. The coverfirst telephone helpdesk is also available during office hours to assist with any enquiries you might have in navigating the website.
So as you will see, CoverFirst saves you time and money by going direct to the insurer whilst giving you access and control of your insurance policy at a time that suits you. Does your current insurer offer you all of this?
You might like to know
CoverFirst is a trading name of eSentry Underwriting Pty Ltd - ABN 46 141 852 842 Australian Financial Services Licensee No: 402842 and regulated by Australian Security and Investments Commission (ASIC) and also bound by the Privacy Act and National Privacy Principles.
CoverFirst subscribe to the Financial Ombudsman Service (FOS) Dispute Facility, a free consumer service. Further information is available from our office and website. If you are not satisfied with any of our services, please contact our office
FOS deals with complaints about CoverFirst by offering a free, independent service for customers. FOS can help solve your banking, general insurance, life insurance, superannuation and investment problems if we have been unable to do this through our own complaints resolution process. Some small businesses might also be able to use the FOS.
FOS provides a free dispute resolution service to consumers who may be in dispute with their financial service provider. Decisions by the Financial Ombudsman Service up to a certain amount are binding on us, however you are not bound by their decision and if you wish, you may take up the matter through other means.
FOS is a free service and a totally independent and impartial body established to provide advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry.
If you choose to contact FOS, they will acknowledge your complaint in writing and then take up the matter with us. FOS will then liaise between both you and CoverFirst directly in an effort to resolve the matter.
You can contact the Financial Ombudsman Service by Calling 1300 780 808 or by Mail at The Financial Ombudsman GPO Box 3 MELBOURNE VIC 3001
Our Construction & Liability polices are underwritten exclusively by Tokio Marine & Nichido Fire Insurance Co. Ltd
Tokio Marine & Nichido Fire Insurance Co. Ltd (TMNF) was founded in 1879 as The Tokio Marine Insurance Company, Ltd. As the name suggests, Tokio Marine began its operations in the marine insurance field, where the Company has long been recognised as the world leader. Throughout its history, the Company has expanded its activities to the extent that it now enjoys a leading position in all areas of the non-life insurance field.
TMNF is Japan's largest non-life insurance company and is placed in the top ranking of non-life insurance companies worldwide.
With approximately 17,400 staff members worldwide, TMNF has a firm base of human talent and financial resources from which it provides insurance coverage for a wide variety of risks, makes major investments to contribute to economic development and is engaged in a program of expanding its international business activities.
Tokio Marine & Nichido Fire Insurance Co., Ltd - Australian Branch (TMNFA) underwrites general insurance other than workers' compensation and motor vehicle compulsory third party insurance. It is engaged predominantly in commercial type business submitted to it either directly from clients, through brokers or from other insurance companies.
TMNFA holds an Australian Financial Services License (AFSL 246548) from the Australian Securities & Investments Commission (ASIC) and is authorised to underwrite insurance by the Australian Prudential Regulation Authority (APRA).